Operations Manager Job Description
Deadline Friday 24th January
Job Details
Location - Hybrid, Hackney Wick office 3 days a week
Salary: £35,000 - £40,000 per annum based on experience
Job Type: Full-time or Fixed Contract
Responsible to: Oscar (COO)
Team Repair is a multi-award winning startup on a mission to tackle the electronic waste crisis, by instilling a repair mindset into the next generation. Young fixers receive a gadget with built-in faults to debug, disassemble, and repair—boosting their confidence to tackle repairs and encouraging them to explore the science behind how things work. We operate an innovative circular service: once a repair is complete, children return their gadgets so they can be ‘broken’ and reused for the next child.
Watch our at-home ad for a flavour of what we do: https://www.youtube.com/watch?v=Z3wwER63BQA
How to Apply
- Email hello@team.repair the following to show interest in this role:
- Submit a 60 second video or a covering letter on why you think you’re a great candidate for this role.
- CV
Details and Objectives
As Operations Manager, you will be responsible for the day-to-day operations of Team Repair including program management, forecasting and data analysis. We have a circular / rental model with our kits so this involves running the necessary systems to ensure our customers receive and return their kits. We are seeking someone who is eager to solve complex challenges and optimise our processes.
Responsibilities:
Inventory and Supply Chain Management
- Handle daily inventory management tasks, including stock-taking, reordering, and supplier relationships.
- Forecast inventory requirements for our short and long term growth targets.
- Working closely with the team to set up automation of inventory management.
- Assisting in developing and implementing system improvements.
- Coordinate vendor relationships and research new suppliers for cost-effectiveness.
Financial Oversight
- Manage bookkeeping for payable/receivable tasks, and track budget adherence.
Quality Assurance and Fulfilment
- Manage quality control processes, particularly with returned kits, ensuring rental items meet standards for reuse.
- Monitor quality assurance with the fulfilment centre, ensuring kits are complete and ready for shipment.
Customer management
- Track returns, maintaining a high-quality customer experience by managing kit conditions.
- Ensuring a smooth customer experience with digital materials and organising return dates
- Responsible for handling shipment and product customer service
Process Optimisation and Data Analysis
- Collect data on operational KPIs, including shipping times, inventory turnover, product lifecycle, profits, costs, and process efficiency.
- Analyse process data and provide recommendations to streamline workflows and reduce costs.
Compliance & Documentation
- Ensure regulatory compliance, including maintaining up-to-date documentation for safety and industry standards.
- Support contract management, overseeing supplier contracts, terms, and any necessary compliance requirements.
Program Management Support
- For larger projects, create timelines, track program milestones, and post-project evaluations
- Support risk management and communicate project updates to key stakeholders, ensuring alignment.
What We Are Looking For
The ideal candidate will be creative, self-motivated, and detail-oriented, as well as someone who shares our passion for improving STEM education for children and tackling the climate crisis. We are a very impact driven team so this is the most important! 🙂
- 3 years Operations experience.
- Strong Program Management and Strategic Planning: Able to oversee complex operations, develop long-term plans, and ensure alignment with organisational goals.
- Data-Driven Decision Making and Resource Allocation: Skilled in analysing data to make informed decisions and effectively allocate resources for maximum impact.
- Technologically Proficient and Adaptable: Comfortable with a range of tools and technologies, with the agility to adapt to new systems and changing priorities.
- Effective Communicator and Negotiator: Excels in clear communication, collaboration, and negotiating with internal and external stakeholders to achieve positive outcomes.
- Proactive Problem Solver with Exceptional Time Management: Takes initiative to identify and resolve challenges efficiently while prioritizing tasks to meet deadlines.
Interview process and timing
- Application / show of interest - Deadline Friday 24th January
- 1st stage - Initial screening interview (to start ASAP)
- 2nd stage - Technical / Scenario based interview
- 3rd stage - Cultural fit (preference to be in person)
- Job offer
- Start date - February, but happy to wait for the right person
